Monday, October 17, 2011

Frustration: UPDATED

Since Friday, our cable, internet, and phone has been wonky.  Everything keeps 'winking' off and on, sometimes for seconds, other times for minutes.  We have all three from the same company, so I am assuming that our high winds have wreaked havoc and are what is causing the problems.  But just in case it is something else, I have to 'make the phone call' today.  I HATE talking to customer support.  Whenever this problem is taken care of, I will post again.  On the other hand, I may try later today and see if things work out.  I'm leaving my options open.  :D

UPDATE:  I made the call and we 'fixed' our phone by rebooting the modem, but they still scheduled a service call.  When the guy came to the house, he said there was an amplifier that needed to be repaired/replaced and THAT is what was causing all of the problems.  Thing is, the person who reported this is an employee of the cable company and he lives just up the street--yet, he never reported the problem until Monday morning.  Maybe he was afraid he'd have to work on the weekend, so waited until his regular work day?  Anyway, problem solved--for now.  ;D

10 comments:

ordinaryjanet said...

I bet it was the wind.

leazwell said...

ditto.

I just got off the phone with Verizon for the third time about my parents' constant busy signal.

meleah rebeccah said...

Well, I am glad the issue is resolved. I hear ya, though. I hate making those service calls. And I really *hate* the "window of time" they give you to come look at the problem.

"Yeah, we'll be there between 9-1. OR 2-7."

Mrs. S. said...

My internet is constantly on the fritz.. It's so annoying, but we're "rural" so there aren't a lot of choices.

cmk said...

meleah: OUR window of time was 'between 1-5.' The thing is, whenever they give a window, 75% of the time they call to see if they can come earlier than planned. While it is nice to have it done, I still would like a little more than 5 minutes warning before I have service people in my house.

mrs. s: Even though we live in a 'city,' our choices aren't that much more. We have only one cable company which offers internet and ATT. Oh, yay. That being said, I don't know if any other company is better than what we have--they ALL have problems. It still is my contention that the break up of Bell was the worst thing to happen--I think we all would have extra high speed internet AND cable if they would have been left alone. And it would have been cheaper than what we have now, but we wouldn't know how good we had it because we wouldn't have our current experiences to compare with. Oh well, I guess we all have to deal.

ordinaryjanet said...

I bet he thought it was the wind, too! Either that, or you were right and he was afraid they'd make him work.

cmk said...

Yes, he probably was 'on call' that weekend and decided he didn't need the overtime. ;)

kristi noser said...

wonky. love it.

kristi noser said...

--the word, not the situation. thought I'd clarify.

cmk said...

kristi: There just was no other word to describe what was going on. ;)