Thursday, January 28, 2010

UGH!!!

Yeah, I spoke WAY too soon the other day when I said things were going well with the computer. Yesterday when I went to boot the beast up, I got a disk error and then everything went to hell from there. (This is the first time I have booted it up since yesterday--and I'm not sure if it will boot again if I turn it off. A brand new surprise every day!) I called the tech who had been here the day before and she recommended I call Dell and tell them I want a brand new replacement for this lemon--which I did. And they are happy to accommodate me--it is only going to take 2-3 weeks for it to happen! Oh, well. Hopefully the new one will work right out of the box and I won't need to deal with tech support--I'll keep my fingers crossed.

I don't really know where I can put the blame on this entire matter. I want to be mad at Dell, but they have been good about this whole mess. Unfortunately, when you make millions of computers, there will be some duds--this happens in ALL manufacturing. I want to be mad at Microsoft, but I'm not too sure there is an issue here at all with the OS. I want to be mad at FedEx and the possibility that the computer was handled too roughly, but I can't be sure of THAT, either. I still think the entire problem with this particular computer and all computers/software/etc can be laid at the feet of all of us. Consumers want the best, brightest, fastest, most powerful computer/software/peripheral/etc, and they want it NOW!!! THAT is why programs come out and they are buggy: People won't allow the companies to perfect anything before they are released to the public. We are our own worst enemies when it comes to technology--we allow companies to put out crappy products and we make excuses for them. This has to stop, but I don't see it happening any time soon. When we, as consumers, say enough is enough, maybe we won't have all of these problems with our technology--and then we won't need the tech support centers in New Delhi. In a better world, maybe. {sigh}

4 comments:

meleah rebeccah said...

Ugh! How frustrating. I am glad that DELL is NOT giving you a hard time, but still. Having to wait another 2-3 weeks for another replacement? Kind of sucks! I hope the NEW ONE is PERFECT!

cmk said...

Yeah I got the whole "We are backed up from the holiday rush," etc. I guess I understand, but still... I DO expect to hear something about this next week, for sure. At least I hope I will get a better estimate on when the new one will get here. >:(

kristi noser said...

If there is one thing that Dell does right, it's customer service. We have had many Dell computers at work, and they always treat us well.

cmk said...

kristi: I agree that they take care of their customers. These two new computers are numbers 5 and 6 from Dell. And I really haven't had trouble with Dell whenever I've had a problem. This time, I just decided to ask for a replacement rather than trying to fix what I have. I'm REALLY over trying to fix computer problems--I used to actually enjoy the work, now I find it just annoying. ;)