Yeah, I spoke WAY too soon the other day when I said things were going well with the computer. Yesterday when I went to boot the beast up, I got a disk error and then everything went to hell from there. (This is the first time I have booted it up since yesterday--and I'm not sure if it will boot again if I turn it off. A brand new surprise every day!) I called the tech who had been here the day before and she recommended I call Dell and tell them I want a brand new replacement for this lemon--which I did. And they are happy to accommodate me--it is only going to take 2-3 weeks for it to happen! Oh, well. Hopefully the new one will work right out of the box and I won't need to deal with tech support--I'll keep my fingers crossed.
I don't really know where I can put the blame on this entire matter. I want to be mad at Dell, but they have been good about this whole mess. Unfortunately, when you make millions of computers, there will be some duds--this happens in ALL manufacturing. I want to be mad at Microsoft, but I'm not too sure there is an issue here at all with the OS. I want to be mad at FedEx and the possibility that the computer was handled too roughly, but I can't be sure of THAT, either. I still think the entire problem with this particular computer and all computers/software/etc can be laid at the feet of all of us. Consumers want the best, brightest, fastest, most powerful computer/software/peripheral/etc, and they want it NOW!!! THAT is why programs come out and they are buggy: People won't allow the companies to perfect anything before they are released to the public. We are our own worst enemies when it comes to technology--we allow companies to put out crappy products and we make excuses for them. This has to stop, but I don't see it happening any time soon. When we, as consumers, say enough is enough, maybe we won't have all of these problems with our technology--and then we won't need the tech support centers in New Delhi. In a better world, maybe. {sigh}
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Ugh! How frustrating. I am glad that DELL is NOT giving you a hard time, but still. Having to wait another 2-3 weeks for another replacement? Kind of sucks! I hope the NEW ONE is PERFECT!
ReplyDeleteYeah I got the whole "We are backed up from the holiday rush," etc. I guess I understand, but still... I DO expect to hear something about this next week, for sure. At least I hope I will get a better estimate on when the new one will get here. >:(
ReplyDeleteIf there is one thing that Dell does right, it's customer service. We have had many Dell computers at work, and they always treat us well.
ReplyDeletekristi: I agree that they take care of their customers. These two new computers are numbers 5 and 6 from Dell. And I really haven't had trouble with Dell whenever I've had a problem. This time, I just decided to ask for a replacement rather than trying to fix what I have. I'm REALLY over trying to fix computer problems--I used to actually enjoy the work, now I find it just annoying. ;)
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