Customer: “My cable box is broken.”
Me: “What seems to be the issue?”
Customer: “Roughly every 1 minute the channel goes up. I tried turning it off and on, I tried unplugging it, I made sure no one was sitting on the remote, nothing works, you guys gave me a broken box!”
Me: “What does it currently show on the front of the box sir?”
Customer: “Channel 932.”
Me: “And what time is it sir?”
Customer: “9:32. Oh.” *hangs up*
AND:
Me: “Hello, you’re through to [Broadband Company]. How can I help?”
Customer: “I’m a new customer and I’d like some help with setting up my router. I can’t get the broadband to work.”
Me: “Of course I can help you. If you want to start by turning your computer on, we’ll see what we can do.”
Customer: “What computer?”
Me: “Sir, you need a computer to access the internet with this router.”
Customer: “No one told me that.”
Me: “Sir, how do you expect to access the internet without a computer?”
Customer: “So you’re saying I have to buy a computer? That’s another expense!” *hangs up*
Sometimes I wonder if the stories on Not Always Right are made-up. Because there's really no way of knowing if they actually happened, is there? I'm willing to believe that some people just don't think, like the ones who forget to plug in their electronics. But I have a hard time believing they're all 100% true.
ReplyDeleteWhile I don't believe 100% of the stories, there are two reasons why I believe the majority. 1) The Youngest's stories of the phone calls she takes every day and 2) I KNOW people who have done some of the very same, stupid things. Example: One of The Mother's friends called the TV repairman (remember THEM? ;)) because her TV wasn't working--at all. The guy came in, looked at the TV, reached around and plugged it in. Then he handed her the bill. :D And I won't even start with the absolutely insanely, stupid things The Mother has done over the years...
ReplyDeleteOh My God. I am DYING over here. And now I feel like a total genius!
ReplyDeleteI agree! That is another good thing about the interwebs: I realize that I AM pretty smart--at least, when I'm comparing myself to some of the peoples I read about! ;)
ReplyDeleteReal life can sometimes be more amusing than fiction... unless you are the one having to DEAL with these people. :)
ReplyDeleteI am so in awe of people that have to deal with this on a day-to-day basis and can keep their sanity in the process!
ReplyDeleteAfter 15 years in law enforcemnt, I KNOW there's people out there that stupid...
ReplyDeleteAnd why I'm convinced that Darwin was wrong.
And some still laugh whenever I say, "I REALLY hate people sometime." ;)
ReplyDelete